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How do I redeem my tickets?
1) Log in to your account. Ensure you are logged in by checking that your name appears at the top right corner of the page.
2) Find Your Event: Once logged in, click “Calendar and Tickets” at the top of the page. Our list of events will appear chronologically. You may either scroll down to the desired event, choose a department from the dropdown to filter by series, or type in the title of the event.
3) Make Sure the Event is Included with Your Pass/Benefits: Once you’ve found your desired event, and if it is included with your pass or ticket benefits, you will see text in the bottom right corner that says, “Package eligible.”
4) Open the Seat Map: Click the “Buy Tickets” button, scroll down, and then click “Select seats from map.” This will open the seat map. If the event if it is included with your pass or ticket benefits and you have available tickets to redeem, you’ll see a box that says “Member benefits available.”
5) Choose Your Seats: Click on your desired seat. A pop-up window will appear showing your pass and the pass price for that seat. Click “Add” to select that seat location and it will be added to the right-hand side of your screen.
6) Add to Cart: Once you’ve added your desired seat(s) with your appropriate pass, click “Add to cart.” You may now select your delivery method and checkout OR click “continue shopping” to add more tickets and events to your cart.
If you have trouble with this process, call or email the box office at 970-925-9042 or tickets@aspenmusic.org.
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