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My Account Setup and FAQs
Exciting News!
This year, ticket buyers can create an account and access tickets online in a new and improved interface. This includes passholders and donors with ticket benefits.
You may set up your account starting April 14 at 12 pm MT. Instructions and FAQs below.
First time purchasing passes or tickets with the AMFS?
Please note: We recommend logging into your account for the time on a desktop computer. After your account is set up, feel free to use your mobile device or computer for all future orders.
To create your account: Visit this website (link coming soon!) to register.
- Click the “Register” button under “Don’t have an Account?”
- Enter your contact information and click “Add Account”.
- It will say “Congratulations! Your account has been created.” You can now click “Login to your account” to access your account.
- If you get the following message “The email address is already associated with a user account. Please log in to complete your purchase, or sign up under a different email address,” your email is already associated with an account. Simply click “forgot password?” to reset your password.
- Log in to your account to purchase passes or tickets!
Purchased tickets with your email address previously?
Please note: We recommend logging into your account for the time on a desktop computer. After your account is set up, feel free to use your mobile device or computer for all future orders.
To set up an account that connects to your AMFS ticketing history, use the same email address you have used for AMFS purchases in the past for your login.
To create your account, visit this website (link coming soon!) to login.
- In the "Login" text box, click “forgot password” and enter the email you’ve used to purchase tickets in the past.
- If you receive this error “The email xxx@email.com you have entered was not found,” that means you’ve used a different email in the past. Try a different one using the instructions in "I forgot my email," below, or see above to register a new account with us.
My Account FAQ's
I have a pass/package/donor benefits in my account.
How do I redeem it for tickets?
Go to our ticket buying interface by clicking "Buy Tickets" on any event on our calendar or clicking here (links available April 14 at 12 pm MT).
1) Log in to your account. Click “Login” on the top right and login. Ensure you are logged in by checking that your name appears at the top right corner of the page.
2) Find Your Event: Once logged in, click “Calendar and Tickets” at the top of the page. Our list of events will appear chronologically. You may either scroll down to the desired event, choose a department from the dropdown to filter by series, or type in the title of the event.
3) Make Sure the Event is Included with Your Pass/Benefits: Once you’ve found your desired event, and if it is included with your pass or ticket benefits, you will see text in the bottom right corner that says, “Package eligible.”
4) Open the Seat Map: Click the “Buy Tickets” button, scroll down, and then click “Select seats from map.” This will open the seat map. If the event if it is included with your pass or ticket benefits and you have available tickets to redeem, you’ll see a box that says “Member benefits available.”
5) Choose Your Seats: Click on your desired seat. A pop-up window will appear showing your pass and the pass price for that seat. Click “Add” to select that seat location and it will be added to the right-hand side of your screen.
6) Add to Cart: Once you’ve added your desired seat(s) with your appropriate pass, click “Add to cart.” You may now select your delivery method and checkout OR click “continue shopping” to add more tickets and events to your cart.
If you have trouble with this process, call or email the box office at 970-925-9042 or tickets@aspenmusic.org.
How can I view my past orders?
You can view past etickets and orders by logging into your account on a desktop computer only.
Go to our ticket buying interface by clicking "Buy Tickets" on any event on our calendar or clicking here (links available April 14 at 12 pm MT) to access past etickets and orders.
Currently, mobile account access is for purchasing tickets. Your email inbox should also contain information regarding past orders and etickets.
I have more than one pass in my account--for me and someone else.
How can I get tickets using one or both passes?
Both of your passes are in one account and will only be accessible online using the one email address associated with the pass order. This email address will be used for your account login and receive all etickets and order confirmations. The second passholder must use this same login if they want to access their tickets online.
If you’d like to each access your own pass separately, please place separate pass orders using separate email addresses so that you may access your own pass tickets individually.
How do I know the ticket benefits with
my donor level or pass?
For full details on events included with each pass or donor benefit level, view the Season Pass or Locals Pass pages under the "Events" menu and "Donor Ticket Benefits" pages under the "Support" menu.
I forgot my password.
Go to our ticket buying interface by clicking "Buy Tickets" on any event on our calendar or clicking here (links available April 14 at 12 pm MT).
Click “Forgot Password?” and enter the email address associated with your account. After you click “Send Email,” it’ll say “Email has been sent.” Now, check your email inbox, follow the prompts, and reset your password.
If you receive the message “This email xxx@email.com you have entered was not found, click the “I forgot my email address” FAQ below. To keep your account secure, the AMFS box office staff cannot access or reset your password.
I forgot my email address.
Go to our ticket buying interface by clicking "Buy Tickets" on any event on our calendar or clicking here (links available April 14 at 12 pm MT).
Click “Login” on the top right of the blue bar. In the new popup window, click “Forgot Password?” and enter in your email address. If you get the message, “This email xxx@email.com you have entered was not found,” click 'Back.' Try the same process with a different email address until you get the message “Email has been sent.”
Now, check your email inbox, follow the prompts, and reset your password. You are ready to log in with that email address and password!
Can I exchange my tickets online?
All ticket sales are final. No refunds or exchanges. Please see our Terms and Conditions for AMFS ticket policies.
How do I update my mailing address
and phone number?
Go to our ticket buying interface by clicking "Buy Tickets" on any event on our calendar or clicking here (links available April 14 at 12 pm MT), then log in.
Once you log into your account, click your name in the blue bar on the top right and select “My Account” to go to your account page.
Click “Change your personal information” to go to your profile. Update your information and click the green “Save” button at the bottom. You’ve updated your contact information!
Having trouble logging into your account? Refer to the “I forgot my password” and “I forgot my email address” FAQs above.
Having trouble with your account?
Before April 14: Fill out this form and we will get back to you!
After April 14: You may also call or email the box office at 970-925-9042 or tickets@aspenmusic.org.
- April 14-June 19: Weekdays, 12-4 pm MT
- June 22-August 23: Every day from 12 pm MT through that day's last event's intermission
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