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My Account Setup and FAQs
My Account FAQ's
I forgot my password.
Click on “Buy Tickets” at the top of this page. This will open a new tab. Click “Login” on the top right of the blue bar.
Click “Forgot Password?” and enter the email address associated with your account. After you click “Send Email,” it’ll say “Email has been sent.” Now, check your email inbox, follow the prompts, and reset your password.
If you receive the message “This email xxx@email.com you have entered was not found, click the “I forgot my email address” FAQ below. To keep your account secure, the AMFS box office staff cannot access or reset your password.
I forgot my email address.
Click on “Buy Tickets” at the top of this page. This will open a new tab. Click “Login” on the top right of the blue bar.
In the new popup window, click “Forgot Password?” and enter in your email address. If you get the message, “This email xxx@email.com you have entered was not found,” click 'Back.' Try the same process with a different email address until you get the message “Email has been sent.”
Now, check your email inbox, follow the prompts, and reset your password. You are ready to log in with that email address and password!
Can I exchange my tickets online?
All ticket sales are final. No refunds or exchanges. Please see our Terms and Conditions for AMFS ticket policies.
How do I update my mailing address
and phone number?
Once you log into your account, click your name in the blue bar on the top right and select “My Account” to go to your account page.
Click “Change your personal information” to go to your profile. Update your information and click the green “Save” button at the bottom. You’ve updated your contact information!
Having trouble logging into your account? Refer to the “I forgot my password” and “I forgot my email address” FAQs above.
I have a package in my account.
How do I redeem it for tickets?
Log in to your account. Ensure you are logged in by checking that your name appears at the top right corner of the page. Once logged in, click “Calendar and Tickets” at the top of the page. Our list of events will appear chronologically. You may either scroll down to the desired event, choose a department from the dropdown to filter by series, or type in the title of the event.
Once you’ve found your desired event, and if it is included in your pass, you will see text in the bottom right corner that says, “Package eligible.”
Click the “Buy Tickets” button, scroll down and then click “Select seats from map.” This will open the seat map. If your package is eligible for the event and if you have available tickets to redeem, you’ll see a box that says “Member benefits available”.
Click on your desired seat. A pop-up window will appear showing your pass and the pass price for that seat. Click “Add” to select that seat location and it will be added to the right-hand side of your screen.
Once you’ve added your desired seat(s) with your appropriate pass, click “Add to cart.” You may now select your delivery method and checkout OR click “continue shopping” to add more tickets and events to your cart.
How can I view my past orders?
You can view past etickets and orders by logging into your account on a desktop computer only. Currently, mobile account access is for purchasing tickets. Your email inbox should also contain information regarding past orders and etickets.
Having trouble with your account?
Fill out this form and we will get back to you!
Purchased tickets with your email address previously?
We recommend logging into your account for the time on a desktop computer to set up your account and password. After you’re all set with your login information, feel free to use your mobile device to log into your account for all future ticket orders.
Visit this website to login with a username and password.
- In the Login text box, click “forgot password” and enter the email you’ve used to purchase tickets in the past.
- If you receive this error “The email xxx@email.com you have entered was not found.”, that means you’ve used a different email in the past. Try a different one or see below to register an account with us.
First time purchasing tickets with the AMFS?
Visit this website to register with a username and password.
- Click the “Register” button under “Don’t have an Account?”
- Enter in your contact information and click “Add Account”.
- It will say “Congratulations! Your account has been created.” You can now click “Login to your account” to access your account.
- If you get the following message “The email address is already associated with a user account. Please log in to complete your purchase, or sign up under a different email address,” your email is already associated with an account. Simply click “forgot password?” to reset your password.
- Log in to your account to purchase tickets!
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